Tip of the day: Use set::restrict-commands to prevent new users from executing certain commands like LIST. Useful against drones/spam.
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Translations:IRCOp guide/73/en
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Distributing user load and doing server maintenance
If you have multiple servers then see Distributing user load and doing server maintenance article for best practices on this. That article helps both to spread the load and to direct users to other server(s) if you are going to do maintenance on one.